Terms of Service

1.1 These Terms of Service apply to all packages, add-ons, and related services supplied by Altogether Marketing and Design. By placing an order, creating an account, or continuing to use our services, you agree to be bound by these terms.

2.1 We provide managed website services, which may include:

• 2.11Website design and build.
• 2.12Website hosting.
• 2.13Ongoing maintenance and updates.
• 2.14Basic or priority support, depending on package.
• 2.15Business email accounts, where included.
• 2.16Optional add-ons and extras selected during checkout.

2.2 The exact scope of service depends on the package and add-ons purchased.

• 3.1Subscription payments are due monthly in advance.
• 3.2One-off add-ons or setup extras are payable as shown at checkout.
• 3.3If payment fails or remains unpaid, we may suspend access to the website or related services until payment is brought up to date.
• 3.4Continued non-payment may result in termination of services.

4.1 All website packages are supplied on a minimum 36-month subscription term unless stated otherwise in writing.

• 4.11By purchasing a package, you agree to the full minimum term.
• 4.12Monthly payments remain due for the duration of that minimum term.
• 4.13Early cancellation does not remove the obligation to complete the agreed minimum term, unless we agree otherwise in writing.

• 5.1You must provide any content, images, logos, access details, and business information reasonably required for us to deliver the service.
• 5.2You are responsible for ensuring that any content you provide is accurate and that you own it or are entitled to use it.
• 5.3Delays in supplying content, approvals, or information may delay the build or launch of your website.

6.1 We aim to begin work promptly after checkout and after receiving the required content and information from you.

• 6.11Any stated build times are targets, not guarantees.
• 6.12Delays caused by missing content, late responses, third-party services, or technical issues outside our control may affect delivery times.

7.1 During the subscription term, we provide the level of support, maintenance, and updates included within your package.

• 7.11Routine updates and maintenance are included where stated.
• 7.12Major redesigns, new functionality, or work outside the scope of your package may be charged separately.
• 7.13Support response times may vary depending on your package and workload.

8.1 Unless otherwise agreed in writing, the website remains part of our managed service during the active subscription term.

• 8.11We may retain control of hosting, systems, and technical infrastructure used to deliver the service.
• 8.12Transfer of files, site copies, or full technical handover may require a separate written agreement and may involve additional charges.

• 9.1After the minimum term has been completed, you may request cancellation by contacting us in writing.
• 9.2Cancellation requests should be made using the contact details shown on this website or within your account area.
• 9.3If you request cancellation before the end of the minimum term, outstanding payments for the agreed term may still remain payable.

9.4 Cooling-off and statutory cancellation rights: if you are a consumer, your statutory rights may apply in addition to these terms. You should also read our Minimum Term Policy and any cancellation information provided at checkout.

10.1 We will provide our services with reasonable care and skill.

• 10.11We are not responsible for losses caused by inaccurate information supplied by you, failures of third-party services, or circumstances outside our reasonable control.
• 10.12To the fullest extent permitted by law, we are not liable for indirect losses, loss of profits, loss of business, or loss of opportunity.
• 10.13Our total liability in relation to any claim shall not exceed the total amount paid by you to us in the 12 months immediately before the claim arose.

11.1 We may update these Terms of Service from time to time. Any updated version published on this website will replace the previous version. Continued use of our services after updated terms are published will constitute acceptance of the revised terms.

12.1 If you have any questions about these Terms of Service, please contact:

12.2 Altogether Marketing and Design
Email: [email protected]
Website: altogethermad.com